Privacy Policy
Last updated: December 21, 2020
We are committed to protecting Your personal information. This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use Our Website or otherwise use Our Services and tells You about Your privacy rights and how the law protects You. By using Our Website or Our Services, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Capitalized terms have the meanings provided below, regardless of whether such terms appear in the singular or in the plural form.
Definitions
In this Privacy Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Lullaboo Nursery and Childcare Center, with its head office located at 180 Elgin Mills Rd West, Richmond Hill, L4C 4M2.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Device means any device that can access Our Website or run Our mobile app, such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Services refers to Our provision of childcare services for You and Your child.
- Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate our administration or Services, to provide Services on Our behalf, to perform services related to the Services or to assist Us in analyzing how Services are used.
- Usage Data refers to data collected automatically, either generated by Your use of Our Website or from the Website infrastructure itself (for example, the duration of a page visit).
- Website refers to the website for Lullaboo Nursery and Childcare Center, accessible from https://lullaboo.ca/.
- You and Your refers to the family (parents and children) using our Services.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
When applying or enrolling to use Our Services, and during Your use of Our Services, We may ask You to provide Us with certain personally identifiable information for You and your family that can be used to contact or identify You or your family members. Personally identifiable information may include, but is not limited to:
- The names and contact details for the parents and children using or intending to use Our Services
- Dates of birth and gender for the children using or intending to use Our Services
- The medical needs, allergy plans or special needs, if applicable, for children using or intending to use Our Services
- Credit card or other payment details
Type of Data Collected - Usage Data
Usage Data is collected automatically when using Our Website.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access Our Website by or through a mobile device or app, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Website or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We also use Cookies and similar tracking technologies to track the activity on Our Website and to store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Website. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small text file that a website places on your computer that allows the website server to gather your browsing activities and non-identifying demographic information such as Your Device, information about your web browser and time zone. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Website. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Google Analytics. We may use Google Analytics and other analytics vendors to help analyze how visitors use Our Website, such as volume, traffic patterns, and related Website information, but these statistics will include no personally identifiable information. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Web Beacons. Certain sections of Our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
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- Administration: to assist Us with administering Our business and Services, including for purposes of providing health services, understanding Your needs, or providing or improving our facilities and programs.
- Business Operations: to establish, administer and manage our relationships with You, procure insurance, file insurance claims, or otherwise comply with Our insurance obligations, provide insights into our admission activities, support our development efforts, assist us in creating new Services that may serve You better, or respond to requests for information or Services.
- Communication: to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notification system, regarding updates or informative communications related to the Services We offer.
- Client Relations: to respond to Your requests or inquiries.
- Business Transition:to evaluate or conduct due diligence in regards to a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Services and clients is among the assets transferred.
- Other Purposes: to perform data analysis, identify usage trends, determin the effectiveness of our promotional campaigns and evaluate and improve our Services, marketing and Your experience.
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- We may share Your Personal Data in the following situations:
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- With Our Service Providers: We may share personal information with Our Service Providers to monitor and analyze the use of our Website or Services.
- For business transfers: We may share or transfer personal information in connection with, or during negotiations of, any amalgamation, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your Personal Data with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share personal information with Our business partners to offer You with better Services or promotions.
- With other clients: We may share certain details of Your personal information, such as Your name or contact details, to introduce You to other clients or to build a stronger sense of community, friendship and relationships among the children and families using Our Services.
- With Your consent: We may also disclose Your Personal Data for any other purpose with Your prior express consent.
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Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Website, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s head office and/or at our various daycare center locations and in any other places where the parties involved in the processing may be located. We will not sell, rent, or lend Your Personal Data that we collect, although we may share it with individuals and organizations we retain to assist us in providing our services and administering our operations, such as providers of information technology services. Some of our service providers may be located outside Canada and personal information transferred to those service providers may be subject to legal process or access under foreign law or by a foreign government or agency.
This means that it is possible Your information may be transferred to — and maintained on — computers located outside of Canada where the data protection laws may differ than those in Canada. Your use of Our Services and Your submission of such information to us represents Your agreement to such a potential transfer.
The Company will take all steps reasonably necessary to ensure that Your information is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization outside Canada unless there are commercially acceptable security and controls in place.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred to the resulting or purchasing entity. We will make reasonable efforts to provide You with notice before Your Personal Data is transferred if we believe such transfer may result in Your Personal Data becoming subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- comply with a legal obligation
- protect and defend the rights or property of the Company
- prevent or investigate possible wrongdoing in connection with the Services We provide
- protect the personal safety of Our clients, employees or the public
- protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: [email protected]
- By visiting this page on our website: https://lullaboo.ca/contact/